Dermline

Dermline: Support (draft)

Contact: maximilian.kuchlbauer@gmail.com Answer time: usually within two business days.

Common questions

Do I need an account? No. There is no account, no login and no server. Everything stays on your iPhone.

Where is my data? In the app's own storage on your device. If you delete the app, its data is deleted with it. A phone backup includes it according to your Apple settings.

Why can I not add a fourth entry today? The free plan records up to three entries a day. Everything you already recorded stays visible and editable. Pro removes the daily cap.

Why can I only see seven days? The free plan shows seven days of history. Pro shows your full history and the 30-day comparison.

How do I get a report for my dermatologist? Open the doctor report from Today, Insights or Settings, choose a window, and tap Export PDF. Share it wherever you like. Nothing is sent to us.

How do I add a photo? Photos are part of Pro. In the entry editor, tap "Add a photo" and choose one from your library. Photos never leave the device unless you export them.

How do I delete an entry? Swipe left on it in History, or long-press it. There is a short undo afterwards. To delete everything, use Settings, Reset app data.

How do I cancel my subscription? Settings, Apple ID, Subscriptions, or the "Manage subscription" link on the paywall. Cancelling stops the renewal; it does not delete your entries.

How do I restore a purchase? Tap "Restore purchases" on the paywall or in Settings, Pro.

I found a bug or have an idea. Email the address above. A screenshot and the iOS version help.

Accessibility

Dermline supports Dynamic Type and VoiceOver. If something is hard to use, tell us and we will fix it.