Paletteline

Paletteline: Support

Contact: maximilian.kuchlbauer@gmail.com Answer time: usually within two business days.

Common questions

Do I need an account? No. There is no account, no login and no server. The app itself makes no network request, and everything stays on your iPhone.

Where is my data? In the app's own container on your device: your analyses as files, and their photos in the app's storage. Delete the app and its container is deleted with it. A phone backup includes it according to your Apple settings. Settings, Reset app data deletes every analysis and its photo; your subscription and your settings stay.

Is my photo uploaded? No. The photo is processed on your iPhone: Apple's Vision finds the face and the sample points, and the colours are measured on the device. There is no upload and no server. The photo is kept in the app's container only if you save the analysis, and deleting the analysis deletes its photo.

Why is my result a "close call"? When two seasons are close, the app says so and names the neighbouring one as a second palette instead of hiding the uncertainty. You can move the sample points, answer the questions again, or choose a season yourself.

Why can I only take one photo analysis this month? The free plan includes one photo analysis per calendar month; the questionnaire is unlimited. Everything you already saved stays visible and correctable, and nothing is hidden or changed. Pro removes the monthly limit.

How do I correct a result? Open the analysis and use "Adjust the sample points" to move a point on the photo, "Change the answers" to redo the questionnaire, or "Choose a season yourself" to set it by hand. Your own choice stands and is labelled; the measured estimate stays visible next to it. Every analysis in History can be corrected the same way.

How do I delete an analysis? Swipe left on it in History, or long-press it. There is a short undo afterwards. To delete everything, use Settings, Reset app data.

Why does the app warn about the light? Professional colour work refuses bad light, so the app rates the light: good, a warning, or poor. A warning records the reason and lowers the confidence; poor additionally points you to the questionnaire. It never blocks the analysis.

Why do I see a warning on very deep skin tones? At the deepest tones the measurement is at its least reliable. The app says so and suggests the questionnaire as the better starting point. It never blocks and never defaults you to Winter.

How do I get my palette out of the app? CSV export is free, and Pro adds the PDF report. Both open the normal iOS share sheet; nothing is sent to us.

How do I cancel my subscription? Settings, Apple ID, Subscriptions, or the "Manage subscription" link on the paywall. Cancelling stops the renewal; your saved analyses stay.

How do I restore a purchase? Tap "Restore purchases" on the paywall or in Settings, Pro.

I found a bug or have an idea. Email the address above. A screenshot and the iOS version help.

Accessibility

Paletteline supports Dynamic Type and VoiceOver. If something is hard to use, tell us and we will fix it.